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In addition to card payments we also accept payments by cheque. Further details can be found in checkout. 

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Terms and Conditions

By placing an order with Exclusively Rachel means you have read the following terms and conditions and that you agree with them.  Your statutory consumer rights are not affected.

This site is owned and operated by Exclusively Rachel.

Product Descriptions 

Exclusively Rachel try to be as accurate as possible in all our product descriptions and believe that all items have been fairly described. Please note that product dimensions given are approximate only.  We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. 

Price of Products

Please note all prices are inclusive of VAT – standard rate of 20%. The price of the Products shall be the price quoted on the Site (which we can change in the case of an error).  Occasionally errors may occur in the list price and if this happens you will be contacted immediately and given a choice to cancel the order.

Payment details must be provided by you on the date that we accept your order. The delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site, which may be changed by us at our discretion.

Order Acceptance

Exclusively Rachel reserves the right to refuse and refund an order if necessary.

Bespoke Items

Bespoke items will be made to your request. All bespoke requests will be fully confimed by E mail prior to us making such. We are happy to discuss bespoke requests by phone, if required, to clarify any specific requirements. 

We will refund the cost of bespoke products where there is a fault with the product or if we fail to produce to your requirements.  We cannot however refund on any bespoke items if the end product is not to your liking but is to your requirements. 

Special Offers

We will from time to time display special offers and discounts within the website - please check the site for any discounts available.   We reserve the right to withdraw these discounts at any time.    

Delivery and Postage

All products will be posted as per your requirements. Bespoke requests will be subject to a longer turnaround than our standard delivery terms bit timelines will be agreed at the point of accepting any bespoke order. If you have any specific timelines you need us to work to please contact us accordingly and we will endeavour to meet your timescales. For full details of our delivery terms and postage costs please click here.

Returns / Cancellations

In accordance with the Direct Selling Regulations 2000 you can cancel your order up to 7 days from receipt of your order.   All orders must be returned to us at your own cost in the original packaging, unopened, unused and in good condition.  Please ensure that orders are returned by a signed for method as we do not accept responsibility for items lost in transit and not received by us.  Any refunds will be refunded to you within 30 days of the return of the item to us, this does not include postage costs incurred for the return of the item.

Please note that returns must be authorised.  Please contact us to receive authorisation and thereafter send back items to us at Exclusively Rachel, 3 Southview Road, Tunbridge Wells, Kent, TN4 9BU within 10 days from the date of dispatch, unused, in original packaging and, in a resellable condition for an exchange or full refund. We reserve the right to reject any returns and exchanges that do not meet these conditions. All shipping and handling costs are non-refundable.     If items are not returned to us within the 10 day returns period we will not accept these goods, this includes faulty goods. 

The cost of returning the goods is your responsibility.

Unfortunately we cannot accept returns or cancellations of bespoke items whereby there are no errors in relation to this item and these have already gone into production.  

Claims for loss/damage of goods

Any claims for loss, discrepancies or damage to a parcel or it's contents must be notified to us by email five business days from the receipt of the goods. 

All damaged items must be returned to us at your own expense before replacement goods can be dispatched. 

Governing Law

Any contract between us will be deemed to be concluded in England, and will be governed by English Law and will be subject to the exclusive jurisdiction of the English Courts.

Force Majeure

Exclusively Rachel shall not be liable in any way for any loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed or any other of its obligations not being performed for reasons beyond the control of Exclusively Rachel or any acts of third parties and in these circumstances Exclusively Rachel expressly reserved the right to cancel or suspend the whole or any part of the order.

Our Staff

When dealing with enquiries whether by e-mail, telephone or in person you should expect us to be courteous and helpful.  We also expect to be treated with respect and will not tolerate any verbal or e-mail abuse in any way.    Any offensive, inappropriate or unreasonable telephone calls or e-mails will result in cancellation of orders and your details being noted so that no further transactions will take place with you.   This includes sales staff of any company's phoning us unsolicited. 

Electronic Communications

By visiting this site or sending an email to us, you are communicating with us electronically. Therefore, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Links To Other Sites

We may provide links to other web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information. We do not vet these websites and do not have any control over their content. Exclusively Rachel cannot accept any liability in respect of the use of these websites.

Copyright Notices

All contents of this web site are the copyright of Exclusively Rachel and/or its suppliers. All rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, is prohibited without the written permission of Exclusively Rachel.  You may not modify, distribute or re-post anything on this website for any purpose. 

Risk and Property

Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you.

Please note that any small items are not suitable for young children and an adult should supervise their use at all times.

Modifications of these terms and conditions

We reserve the right to change these terms and conditions at anytime. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.   The most up to date Terms and Conditions will be the Terms and Conditions applied at the time of any dispute.


Exclusively Rachel makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.  Exclusively Rachel shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us .

Bespoke Service

Know what your looking for but just can’t find it – why not design your own using our Exclusively Bespoke service. Click herefor more details.

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