Payment Methods

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In addition to card payments we also accept payments by cheque. Further details can be found in checkout. 

  • PayPal
  • Mastercard
  • Maestro
  • Visa
  • Visa Electron
  • American Express
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Delivery

HELPFUL DELIVERY INFORMATION

What is your UK Delivery Charge?

Delivery costs are clearly displayed before finalising your order. Our basic P&P charge is £2.99 per order to the UK Mainland although free P&P is offered on all orders exceeding £150. We may change our P& P charges from time to time as and when Royal Mail increases their prices. 

This amount is only charged once per order, regardless of how many items you order or how many parcels we despatch.

What is your overseas delivery charge?

Orders made by customers outside the UK are dispatched normal post via Airmail. Please ensure the delivery address is complete and correct as we are unable to re-send an order not delivered, if the address provided is incorrect or incomplete. 

Our basic charges are as below:

  • Eire £4.99
  • Europe £6.99
  • USA/Canada £9.99
  • Elsewhere - please contact us for costings detailing the item you wish to purchase and the country to which it is being sent. 

For heavier items further additional charges may be added at the checkout.

When and how will my order be delivered?

Delivery of the products shall take place at the delivery address entered on your order.  

UK mainland orders are sent by Royal Mail Standard Class post but we will happily consider a First Class or Recorded Delivery option. We aim to deliver within the UK in 7 days but due to the handmade nature of our items this may not always be possible. We will ensure that we advise you on any orders made that cannot be delivered within the required timescales. All items are sent by Royal Mail; recorded delivery and large parcels will require a signature on delivery. If you are not at home, the driver will leave a card asking you to call the depot to arrange another delivery or to visit the depot to collect your item. If you prefer, we can deliver to your work address or a neighbour - please enter teh applicable address on your order or contact us if you would prefer this option or for first class or recorded delivery options.

Overseas orders are sent by airmail. Approximate delivery times are:

  • Eire 10 days
  • Europe 10 days
  • USA/Canada 14 days
  • Elsewhere 14 days

Do you offer next day delivery?

Due to the products we sell being indvidually handmade we cannot guarantee next day delivery on all items. If you require next day delivery to a UK mainland addresses please contact us to dicuss required timelines and we will endeavour to meet your requirements. We can however offer a next day delivery from date of postage once the required item is available. We can agree P&P costs on any required next day delivery items upon contact. 

Can I send my order to a different delivery address?

Yes, if it is more convenient we can deliver to a different address e.g. your work.

Also we can deliver to your family and friends anywhere in the world. The delivery note will not contain prices and we can also add a personal message, if required. An order confirmation will be sent to your address.

Can I send orders to more than one delivery address?

Yes, but you must place each order separately.

What happens if my parcel is held by customs?

It is unusual for our parcels to be held but if this does happen, you would be responsible for paying any charges, such as local import duties outside the EU.

Bespoke Service

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